Privacy Policy

We collect information that you provide directly to us when creating an account, publishing a service, submitting a proposal, or completing a financial transaction:

• Account Details: Full name, email address, phone number, password, and account role (Individual Freelancer or Company).
• Identity Verification Documents: National ID card, Passport, or Commercial Register for identity verification (KYC) to maintain platform integrity.
• Financial & Payment Data: Transaction records, electronic deposits, withdrawal requests, and balance history within the platform wallet.
• Project Communications: Messages, proposals, contracts, milestones, and deliverable files exchanged inside project workspaces.

Your information is used strictly to power platform functionalities, maintain marketplace security, and deliver reliable services:

• Facilitating seamless connections between clients and freelancers in the marketplace.
• Managing Escrow financial guarantees and processing milestone releases upon delivery.
• Preventing fraudulent activity, unauthorized account access, and policy violations.
• Notifying you of project milestones, messages, contract proposals, and platform updates.

We do NOT sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared under the following limited conditions:

• With Project Counterparts: Public profile details, portfolio items, and reviews are visible to marketplace users.
• Payment Gateways & Banking Partners: Encrypted transaction metadata shared solely to execute approved deposits and withdrawals.
• Legal & Regulatory Authorities: When required by applicable Iraqi legal regulations or formal judicial requests.

We implement industry-grade technical and organizational security measures, including SSL/TLS encryption for all data in transit, encrypted storage for authentication tokens, and strict role-based access control for administrative staff.

You have the right to access, update, rectify, or request the deletion of your personal data at any time through your profile settings or by contacting our data protection support team.